Do you ship worldwide?
No we do not provide international shipping as certain products have shipping restrictions to certain countries.
When will my order ship?
Why have I not received my tracking number?
On average, your order will take 3-5 business days to be processed and shipped. During this time, you will receive a confirmation email with the details regarding your order, which includes your tracking number.
Do I have to pay tariffs or custom tax with my order?
As our company is based in Canada, we currently do not collect and pay sales tax on all of our order from US customers.
What if I want to return a product?
Please refer to our Refund Policy to see if you are eligible for a return. For products on sale, we only offer an hour grace period to refund or make changes to your order. Contact Us through email and we will be happy to help you with the process.
What can I do if I made a mistake on my order?
Please go to our Contact Us page or send us an email so we can resolve any issues you may have. Please make certain that you have entered your shipping information correctly to ensure a hassle-free experience for our warehouses and customers.
I placed an order and received no confirmation email after my card was charged. Why?
Please ensure that you have provided the correct email address and check any spam and junk folders. Your order could have also timed out during check out. If this issue continues, please email our support team at firstname.lastname@example.org